The pilot is based on the Ministry of Economic Affairs and Communications' (MKM) concept that RIT should not provide services that the private sector can deliver more efficiently. According to Marek Kõbu, RIT’s senior business development specialist, printing services were selected for testing as they are widely needed across government agencies but require significant time and resources from specialists. “Our goal is to identify the bottlenecks of collaboration, evaluate its financial impact, and determine mutual benefits,” Kõbu added.
Tõnis Haamer, Overall’s business solutions manager, explained: “Our aim is to ease the workload of the RIT team and offer a secure, user-friendly printing service that meets the state’s high information security requirements.” Haamer noted that current printing services are often overly complex and resource-intensive, emphasizing the need for process automation and user simplicity. “Accessibility and security are key—users should be able to print from any device, including from home,” Haamer added.
As part of the pilot, Overall will provide HARNO with a full-service solution, including printing, scanning, and copying. To support this, RIT and Overall have jointly chosen a platform that is cloud-based and environmentally friendly. During the project, RIT’s activities will be mapped, and conclusions will be drawn on how to organize future service delivery, including evaluating user satisfaction and service efficiency.
The pilot project began in mid-November and will last approximately six months. At the end of the test period, HARNO’s previous setup will be restored. The project outcomes will be analyzed to assess changes in service quality, user satisfaction, and potential resource savings for the government. Based on these results, a decision will be made on whether such services could be outsourced from the private sector in the future and under what conditions. “For RIT, it’s important to understand how such a service could function at the state level and what changes it would entail. We aim to identify challenges and determine if RIT should continue providing certain services in cases involving classified clients, for example,” Kõbu emphasized.
