Computer Workstation
Management and usability made easy
The digital workplace coordinates the lifecycle of the workstation, from initial setup to security policies and updates. This reduces technical fragmentation within agencies and supports a smooth workday: fewer surprises, fewer interruptions, and more time for actual work.
Explore the Computer Workstation features
On-site support is available in 12 cities across Estonia on weekdays from 8:30 AM to 5:00 PM.
Nationwide Computer Workstation
The Computer Workstation service provides institutions with a standardised and uniformly configured workstation solution.
The workstation includes:
- Necessary hardware for work: a laptop, monitor, keyboard, and mouse
- Microsoft 365 tools to support daily communication, document handling, and collaboration
Workstations are configured for use in the office, at home, or on the go. Files, emails, and calendars can also be accessed from mobile devices, ensuring flexible and uninterrupted work.
Uniform configurations, security principles, and coordinated workstation lifecycle management ensures stable infrastructure for work that is up to date and lessens the administrative load on teams.
Additional service
Various additional services can be ordered alongside the core Computer Workstation service to help government agencies ensure a reliable, secure, and smooth IT environment. These services support device lifecycle management, reduce administrative workload, and provide extra specialist assistance. All additional services can be tailored to the specific needs of each institution.
Purpose of additional services:
- Support Computer Workstation users in their daily work with devices
- Ensure reliability and faster problem resolution
- Extend device lifespan and reduce the risk of interruptions
- Provide flexible added value not covered by the core service
Additional services may include:
- Extra technical support – specialist assistance for more complex device or software issues
- Device maintenance and upkeep – regular maintenance as well as on-demand interventions to ensure reliability throughout the lifecycle
- Installation and configuration services – preparing devices for use, additional configurations, and software setup
- Additional hardware and software services – installation and management of extra components, accessories, or software add-ons
- Security and cybersecurity support – extra measures to keep devices and data protected
- Logistics and backup services – device delivery, replacement devices, and management of returns
- Other support tailored to the Computer Workstation user’s needs to facilitate effective use of the service
Custom solutions
Custom solutions are designed for situations where an institution requires configurations, processes, or technical solutions that differ from the standard services. These services support specialised work environments and allow the IT service to be tailored precisely to the institution’s workflows, security requirements, or technological specifics.
Why are custom solutions needed?
- To cover use cases not addressed by the core service
- To support workstations with special requirements or higher security needs
- To provide flexible technical solutions for specific processes
- To reduce the institution’s own technical burden during development
Areas that custom solutions may cover:
- Installation and configuration of specialised software not included in the standard package
- Specific hardware configurations or additional setups
- Security solutions exceeding the standard IT security level
- Custom network and access solutions for special projects
- Automated scripts or workflows that support the institution’s unique processes
- Technical consultation and analysis to evaluate the suitability and best implementation of the custom solution
Ordering and implementation of custom solutions:
- Orders are made based on the institution’s specific needs
- Solutions are developed in collaboration with RIT specialists
- The service includes analysis, technical implementation, and, if needed, documentation and user support
Using the computer workstation service
