RIT has previously transitioned both the Ministry of Economic Affairs and Communications and the Ministry of Social Affairs to the new computer workstation service. "By now, our team has gone through the process multiple times, learning and applying lessons from each experience to future migrations. However, each institution has its specific requirements, and in the case of the Ministry of Justice and Digital Affairs, these were more complex than in previous transitions. Additionally, we had to consider time constraints due to public holidays. Unlike earlier migrations, this time we had to arrange the delivery and setup of equipment in three different cities: Tallinn, Tartu, and Jõhvi," explained Priit Luik, Project Manager of RIT’s consolidation team.
The migration process for the ministry involved 173 employees, of whom 143 received new equipment on the migration day itself. At the end of the year, an additional 55 employees from the Ministry of Economic Affairs and Communications were transitioned as part of the organizational restructuring of the Ministry of Justice and Digital Affairs. “Since the Ministry of Economic Affairs and Communications already uses the new computer workstation service, this was the first time we migrated employees within the updated service,” Luik shared.
Clear communication is key to a successful migration
Reflecting on the process, Luik noted that communication could always be improved. “Information exchange between stakeholders could have been faster, and user information sessions should have been emphasised more to avoid repeated questions whose answers had already been provided during the sessions,” he explained. However, Luik highlighted that experience has improved user expectation management and the adoption of a more personalised approach.
The project manager pointed out that achieving the best results requires mutual cooperation. “To ensure a smooth process, it is crucial to have precise details about which services, applications, and profiles need to be transitioned. Any ambiguities can lead to errors, which, in turn, slow down the process,” he pointed out. At the same time, Luik confirmed that with each migration, the process becomes faster and more seamless.
Modern work arrangements with the new computer workstation service
“The updated computer workstation service introduces modern tools and improved collaboration opportunities—encouraging more cooperation both within institutions and with other public authorities. It also makes daily work more convenient and efficient,” Luik explained.
“The initial feedback from employees regarding the new service has been positive. People adapt to the new system quickly, and overall, usability improves, even if giving up old habits seems challenging at first,” added Luik.
The project manager stressed that for future migrations, the rapid readiness of critical applications must remain a priority, and communication with users must be even more effective. The Ministry of Economic Affairs and Communications, Ministry of Social Affairs, and several smaller public institutions have previously transitioned to the new service. In the first month of the new year, the Ministry of Regional and Agricultural Affairs, the Estonian Song and Dance Celebration Foundation, and the Estonian Children’s Literature Centre are also set to migrate to the updated computer workstation service.
